RETURN & EXCHANGES
Returns and exchanges must be made within 7 to 14 days of receiving the order. We do not offer store credit.
Only items received in its original state without defect, unwashed, unaltered, unworn and with all tags intact will be considered for refund or exchange. The return postage must be borne by the customer. The return package should be insured as any items lost or undelivered are the responsibility of the customer and are not eligible for a refund.
If you noticed a defect in your item upon receipt of the order, notify us within 3 days of your shipment arriving and we will refund you or exchange the item upon us receiving the item.
To return or exchange, simply notify us by e-mail and mail with the item and invoice/ receipt to:
Ruby Sky Fashions
201-750 Denman St.
Vancouver B.C. V6G 2L5
Once the item has been returned in its original condition, the refund will be credited to your credit card. Shipping charges are non-refundable.
Damaged goods due to customer’s negligence or items without tags will not be accepted for refund.